Refund Policy

1. Overview

Fidelity Check is offered as a Full Access subscription (currently between USD $9.00 and USD $47.00 every four weeks, as displayed at checkout) that includes the initial search and renews automatically until cancelled. An optional radar-monitoring add-on, if separately selected, renews at the price and interval displayed at its checkout (currently USD $9.99 every four weeks) until cancelled. This policy explains refunds for the initial search and how to cancel renewals. The Service is provided by Zylendo Limited (company number 16628347), Dept 6187, 196 High Road, Wood Green, London, N22 8HH, United Kingdom.

2. Before your report is delivered

You can cancel your order at any time before your report has been delivered and receive a full refund — just contact us using the details below.

3. If we fail to deliver

If we are unable to deliver your report within 24 hours of a successful payment, or a technical problem on our side prevents your search from being completed, we will refund your payment in full.

4. After your report is delivered

Because the Service is performed in full when your report is delivered, payments are generally non-refundable after delivery. By placing an order you request immediate performance of the Service and acknowledge that you lose the right to cancel once the Service has been fully performed. A report confirming that no profile was found is a completed search — that answer is the product — and is not refundable on that basis alone.

If you believe your report is faulty, incomplete or not as described, contact us within 14 days of delivery. Nothing in this policy affects your statutory rights as a consumer.

5. Subscription cancellation

You can cancel your Full Access subscription, or the optional monitoring add-on, at any time by emailing hello@getfidelitycheck.com from the notification email connected to the search, or through the contact page. Cancellation stops future renewals. Access already paid for remains active through the end of the current four-week billing period and is generally non-refundable unless required by law or the service was not provided as described.

6. How to request a refund

Email hello@getfidelitycheck.com from the email address used at checkout. Include the name on your order and, if you have it, your order reference (it begins with “pi_” and is shown on your confirmation page).

7. How refunds are paid

Approved refunds are issued through Stripe to your original payment method. Refunds typically appear within 5–10 business days depending on your bank.

8. Chargebacks

If you have a problem with your order, please contact us first — we resolve most issues quickly, and a refund is usually faster than a card dispute.

9. Questions

Questions about this policy can be sent to hello@getfidelitycheck.com. See also our Terms & Conditions and Privacy Policy.